Catering Terms & Conditions
In order to avoid any misunderstandings regarding reservations, the following are our terms of trading. In choosing The Charcoal Grill Company as your Catering Specialist, you are deemed to have accepted these Terms and Conditions.
Confirmation by Customers
All Catering bookings are considered provisional until the receipt of a 25% deposit.
Amendments and Final Numbers by Customers
7 days prior to the function no changes will be accepted, this includes catering numbers, final details on timings, food and special instructions.
Adults are classed as anyone the age of 12 or over. Anyone under 12 will be charged at half of the adult price.
Spit Roast / BBQ Specifications
Most of our machinery has the following specs
width – 77cm
height – 1.43m
length – 1.53m
Deposits, Payments and Cancelation Policy
A deposit of 25% of the final price is expected to make a firm booking. The outstanding balance is to be paid at least 7 days prior to eating time. Payment can be made via Bank Transfer.
The Charcoal Grill Company reserves the right to require full payment on the day the services are rendered.
The deposit is non-refundable.
Cancellations within 10 days prior to your function will incur the full cost
We do not accept liability for any failure to provide the service contracted which are due to circumstances beyond our control, including electricity and water failures, or fire alarm evacuation.
To protect ourselves against any 3rd Party Claims, The Charcoal Grill Company has obtained Full Public Liability insurance. Please feel free to request a copy if you need to see proof of this cover.
All our food is prepared in a sanitary and clean environment and whilst we try to cater for all dietary requirements and allergies, should a customer have a specific life threatening allergy e.g. nut allergy. We cannot be held responsible should our products contain traces of certain ingredients.
Leftover Food Disclaimer
In leaving any food after the event in your care, you acknowledge that you will be responsible for the safe storage of the food and understand that this agreement is on the basis that we will accept no liability in respect of the food. For any further guidelines on safe storage of food, please visit: http://www.foodsafety.gov/keep/charts/storagetimes.html
The Fuel Surcharge within a 30 mile radius of RG10 9DX is FREE OF CHARGE. Any distance over that will be charged. For distances further than 150 miles from our premises we might also ask the client to supply accommodation.
Staff Travel Time
1 Hours travel from RG10 9EW would be FREE OF CHARGE. After that a Staff Travel Charge of £15 per hour will be charged per staff member. This is for time spent on the road.
At The Charcoal Grill Company we always aim to beat the traffic through early departure from our premises. If however we should be held up in traffic we cannot be held responsible if the service is not delivered on time.
Third party rights
A person who is not a party to this contract has no rights under the contract (right of third parties) act 1999 to enforce any term of the contract or these terms and conditions but this does not affect any right or remedy of a third party which exists apart from that act.
The validity, construction and performance of the contract and these terms and conditions shall be governed by the laws of England and the parties agree to submit to the exclusive jurisdiction of the English courts.